Client FAQs
Client FAQs, Privacy & Engagement Policies – MAURYACC
Clear expectations. Protected work. Professional delivery.
This page explains how MAURYACC works, what clients can expect, and how privacy, payments, timelines, and services are handled across all consulting, digital, creative, AI, and business services.
1. Client Privacy & Confidentiality
How is my information protected?
All client information is treated as strictly confidential, including:
Business details
Project data and files
Login credentials
Emails, calls, and messages
We follow a privacy-first working model.
No client names, logos, or work shared publicly
No portfolio display without written permission
NDAs respected where applicable
Secure handling of internal documents and access
Our business is built on long-term trust, not public exposure.
2. Portfolio & Work Visibility Policy
By default, no.
Over 90% of MAURYACC projects are private.
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Most work is never displayed publicly
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Case studies are shared only in anonymised or private formats
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Company names, systems, and internal data are never disclosed
Results matter more than visibility.
3. Payment Policy (100% Advance)
All projects require 100% advance payment before work begins.
This allows us to:
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Reserve dedicated time and resources
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Avoid interruptions and delays
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Maintain clear timelines and accountability
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Project scheduling is confirmed
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Resources are locked
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Delivery timelines officially start
No work begins until payment is received and confirmed.
4. Project Start, Waiting Time & Client Dependencies
When is a project considered “started”?
A project is considered started when any of the following begins:
Research or planning
Discovery or strategy work
Design, development, or content creation
Resource allocation
Why can timelines extend sometimes?
Project timelines depend on client inputs.
Delays may occur due to:
Late feedback or approvals
Missing content or information
Extended inactivity
Important notes:
Waiting time caused by missing inputs is not counted as active work time
Long inactivity may require rescheduling based on availability
We always communicate timeline changes clearly
5. Communication & Response Time
How quickly should clients respond?
Clients are expected to respond within 24 to 72 hours for:
Feedback
Reviews
Approvals
If no response is received:
Work proceeds based on last approved direction
Files may be finalised and delivered
Project is marked completed from our side
If work resumes later, it will be treated as a new phase or revision cycle.
6. Revisions & Scope Control
How do revisions work?
Each project includes a defined scope and revision limit.
Revisions apply only within agreed scope
Additional changes or new requests are quoted separately
Revisions requested after final delivery are treated as new work
This ensures fairness, quality, and realistic timelines.
7. Data Safety & Access
How are credentials and files handled?
We follow safe digital handling practices:
Secure file sharing only
Access limited to project needs
Credentials used only for assigned tasks
Clients may change or revoke access anytime
Clients are advised to maintain their own backups as well.
8. Refund & Cancellation Policy
Are refunds available?
Because services are customised:
Payments are non-refundable once work has started
Cancellations after project start are not eligible for full refunds
Refund eligibility:
100% refund only if the project has not started
If cancelled after start:
Work completed is charged at £40 per hour
This amount is deducted from the advance
Remaining balance, if any, is refunded
A work summary can be shared on request.
9. Long-Term Stability & Ethics
How does MAURYACC operate long-term?
We’ve worked consistently from 2002 to 2026 by following simple principles:
Do the work properly
Protect client privacy
Avoid unnecessary exposure or showmanship
Focus on long-term value, not short-term promotion
Our reputation is built quietly through results and trust.
10. Third-Party Platforms & External Dependencies
Are you responsible for platform or algorithm changes?
No.
MAURYACC is not responsible for changes in:
Platforms, services, or technologies
Algorithms, pricing, or policies
Google, Meta, AI tools, marketplaces
Hosting providers, domain registrars, or e-commerce portals
We adapt strategies responsibly, but external systems are outside our control.
11. Services Covered Under This Policy
This FAQ applies to all MAURYACC services, including:
Strategy & Consulting
Design & Branding
Web & Development
Content & Digital Marketing
AI & Automation
Digital Commerce & Marketplaces
Creative & Media
Reputation & Growth
Business & Career Consulting
12. Agreement & Acceptance
By:
Making a payment
Confirming a project
Continuing engagement
The client confirms full acceptance of these FAQs, policies, and engagement terms.
Contact & Support
MAURYACC
📧 info@mauryacc.com
📞 +91 9173370306
📍 Surat, Gujarat, India
20+
Years of Proven Expertise
Years of hands-on experience delivering strategic, high-impact digital solutions with consistency and precision.
999+
Successful Projects Delivered
A strong track record of executing complex projects that meet business goals, timelines, and quality standards.
90%
Client Satisfaction Rate
Built on trust, results, and long-term partnerships driven by reliability and measurable outcomes.
